Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vanshagems@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at vanshagems@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vanshagems@gmail.com.

Returns & Refunds

At Vansha Gems, every piece is carefully inspected and packed before dispatch. If you have any concerns regarding your order, please contact us at vanshagems@gmail.com.

Return Eligibility

Return requests must be raised within 7 days of delivery.

To qualify for a return, the item must be unworn, unused and in its original condition, with its original jewellery packaging, tags, certificates and accessories, wherever applicable.

Please contact us before returning an item. Returns sent without prior approval may not be accepted.

Secure Return Packaging

For the safety and security of your jewellery, all approved returns must be securely packed before being handed over to the courier.

The jewellery must be placed inside its original Vansha Gems jewellery packaging and then enclosed in a sealed, opaque outer courier bag or sturdy outer carton. The contents of the parcel should not be visible or accessible once sealed.

Please do not hand over loose jewellery, an unsealed jewellery box, or a parcel without protective outer packaging to the courier executive.

We may request photographs or a short video of the packed and sealed parcel before the return pickup.

Return Shipping

For eligible returns requested due to a change of mind, Vansha Gems may arrange the reverse pickup for your convenience. The applicable return shipping charge will be deducted from the refund amount.

If you receive a damaged, defective or incorrect item, Vansha Gems will bear the return shipping cost.

Damaged, Defective or Incorrect Orders

If you receive an incorrect, damaged or defective item, please contact us at vanshagems@gmail.com with your order number and clear photographs or videos of the product and packaging.

Once the issue is verified, we will arrange an appropriate replacement, exchange or refund at no additional return-shipping cost to you.

Natural Gemstones

Many Vansha Gems pieces feature natural gemstones. Natural variations in colour, inclusions, pattern, transparency, texture and appearance are part of the individual character of natural stones and are not considered defects.

Colours may also appear slightly different depending on photography, lighting and screen settings.

Non-Returnable Items

The following items are not eligible for change-of-mind returns:

Custom-made or personalised jewellery, jewellery made or altered specifically to a requested size, earrings for hygiene reasons, items showing signs of wear or alteration after delivery, and products specifically marked Final Sale.

This does not affect remedies applicable where an item has been supplied damaged, defective or incorrectly.

Refunds

Once your returned item reaches Vansha Gems, it will be inspected before the refund is approved.

Approved refunds will be issued to the original payment method. Where the return is a discretionary/change-of-mind return, any applicable return shipping charge will be deducted from the refund.

Please allow approximately 5–7 business days after refund approval for processing. Your bank or payment provider may take additional time to reflect the amount.

Cancellations

Orders may be cancelled within the permitted cancellation period provided they have not already been dispatched. Once an order has been dispatched, it cannot be cancelled and the applicable return policy will apply.

For any return, cancellation or refund assistance, contact us at vanshagems@gmail.com.