Shipping policy

 

Shipping Policy

Thank you for shopping with Vansha Gems. Every order is carefully inspected and packed before dispatch.

Order Processing

Ready-to-ship orders are generally dispatched within 1–3 business days after successful payment.

Made-to-order, customised or specially sized jewellery may require additional processing time. The estimated timeline will be communicated on the product page or when confirming the order.

Orders are not usually processed or dispatched on Sundays or public holidays.

Shipping Within India

After dispatch, orders generally arrive within approximately 3–7 business days, depending on the delivery location and courier service.

Delivery timelines are estimates and may be affected by circumstances outside our control, including courier delays, weather, strikes, remote-area servicing or other unforeseen events.

Tracking

Where tracking is available, tracking details will be provided after the order has been dispatched.

Customers are responsible for providing a complete and accurate shipping address and contact number.

Failed Delivery / Incorrect Address

Vansha Gems is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

If a parcel is returned to us because of an incorrect address, failed delivery attempts or refusal to accept delivery, additional shipping charges may apply for reshipment.

Damaged Parcels

If your parcel appears damaged or tampered with upon delivery, please photograph or record the packaging before opening it where possible and contact us promptly at [vanshagems@gmail.com].

International Orders

International delivery timelines vary according to destination.

Any customs duty, import tax, brokerage charge or other fee imposed by the destination country is the responsibility of the customer unless expressly stated otherwise during checkout.

Customs clearance may cause additional delays outside Vansha Gems’ control.